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FREQUENTLY ASKED QUESTIONS

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General Questions

What is the history of Luxury Flooring?

Luxury Flooring was founded in 2013 and within 5 years rapidly became one of the largest online flooring specialists in the UK, primarily because of the excellent products and brands we sell at prices lower than anywhere else. Because of this expansion, we have managed to grow from two ambitious cousins with a dream to a brand with a full dedicated workforce, office, warehouse, and worldwide acclaim. Not only do we retail flooring, but we also offer technical and product advice in the form of our weekly blog, and through our website and over the phone. We now also offer free samples so our customers have have confidence in their decision before making a purchase. Customer satisfaction continues to be our priority for future growth and we are proud to have every customer as part of our journey.

Why should I choose to buy from Luxury Flooring?

Luxury Flooring are not only quickly gathering prestigious in the industry, but we offer unlimited free samples, a price match guarantee, 0% interest finance on purchases, and free 2-3 day delivery. Many of our products are also the same as on other websites, meaning those big brands you are after can be found here cheaper and payed for over time for your convenience. We also have products and ranges unique to us that you won’t find anywhere else, such as our Artificial Grass or Nest flooring products. Since we don’t have a showroom we are able to drive prices down, but this shouldn’t be any inconvenience to you, as you can order as many free samples as you like! Don’t just take our word for it - take a look at our Trustpilot reviews to see more reasons why you should buy from Luxury Flooring.

Can I get free samples here?

Yes you can. We have a free sample service that allows you to order as many samples as you like. Simply choose ‘order a free sample’ on the product page of the floors you want to see and touch in real life. Delivery only takes a few days, so expect to receive them quickly and be able to get on with your project much faster. They are sent out by Royal Mail, and don't require you to sign for them and you can expect them to arrive with your regular post.

What is your returns policy?

Although UK law says you are allowed 14 days to return a purchase, we have extended this to a huge 28 days to ensure you are happy with your decision. This is twice as long as our competitors, so if your project is important to you, why go elsewhere? See our returns policy page for more information.

How are Luxury Flooring deliveries carried out?

Our deliveries are securely wrapped and delivered on a pallet to ensure no damage will come to your new floor. In our opinion, this is the safest way to deliver your goods. We always aim to deliver orders on one consignment so different items your order are received at the same time, and on the delivery day given for your convenience. Our drivers also call each customer 1 hour before the goods will arrive, so you can get on with your day and make the most of your precious time without the waiting around that comes with other deliveries.

After I place an order, what happens next?

When you order from us, you will first receive en email with confirmation of your purchase and expected delivery date so you can check everything is correct, including the products, pricing and billing address. If there are any errors, you can contact us to correct this. We will then email you once goods have been dispatched, with a confirmation of the delivery date. Then all you have to do is sit back and relax and wait for your flooring to arrive!

How many samples can I order from Luxury Flooring?

Although our competitors may limit the amount of samples you can order, we will not. We know how important it is to get a real look and feel of a floor as visualisation can be difficult and pictures may not do them justice. For this reason, you are free to order unlimited free samples to find your dream floor.

Do Luxury Flooring offer a floor fitting service?

No, we do not yet offer a fitting service. We instead recommend you use Checkatrade to find a trusted fitter in your area. Alternatively, if you want to fit the floor yourself, please read the installation guide on the product page of the floor you ordered.

How long do your deliveries take?

Our standard delivery time for Ireland is 3-5 days, as speedy deliveries are one of our priorities - we know how annoying it is to wait weeks for your items. However, if you would prefer a specific date further down the line, talk to our friendly team so we can hold the goods in our warehouse and arrange this for you.

Solid Wood Flooring Diagram

Solid Wood Flooring Questions

Can I put Solid Wood Flooring in wet rooms?

No. Solid wood flooring when in contact with large quantities of water can swell and warp, causing irreversible damage to your floor. Pre-finished floors however are able to handle spillages and splashes, but are still not recommended in rooms that are largely wet such as bathrooms. Instead, try our LVT floors or any of our 100% waterproof laminate ranges.

Can I use Solid Wood Flooring with underfloor heating?

Unfortunately, solid wood flooring cannot be used in a room that has underfloor heating. This is because the temperature change will cause the wood to shrink, warp and become damaged.

Does Solid Wood Flooring scratch easily?

Since we apply multiple protective coats to our solid wood floors, they are not easily chipped or scratched. This applies to pre-finished floors, but unfinished ones may be finished at home by yourself if you want better scratch-resistance.

Can I order Solid Wood Flooring samples from here?

You can order as many solid wood flooring samples as you like. We do this to allow you to get a proper look at and feel of the floor before making a decision. We feel it is not only fair, but essential, for our customers to be satisfied and better able to find their dream floor.

Does your Solid Wood Flooring come with a warranty?

Each product has a different warranty depending on the type of product, material, thickness and other attributes. The relevant warranty can be found on the product page of each floor.

How do I make sure Solid Wood Flooring doesn't creak and squeak ?

If you wish to avoid annoying creaking sounds, it is important to ensure your subfloor is level before laying the solid wood on top. Creaking is caused by movement of the boards, so consult your fitter beforehand or ensure any DIY doesn’t miss out this step. If the floor has been installed already, contact us to find out what other options there are.

Should I leave an expansion gap when installing Solid Wood Flooring?

When installing a solid wood floor, it is important to leave an expansion gap of 10mm minimum to allow for natural movement and expansion and contraction that occurs with natural floors. Without this gap, the floor would buckle and become uneven, unsightly, and unsuitable for walking on. Expansion gaps can be fully covered and hidden with our skirting boards or beading products, which can be found in our accessories here.

How is a Solid Wood Floor installed?

Solid wood floors can be installed with three methods: a floating floor that uses only the tongues and grooves on the planks to keep the floor secure; glueing down with adhesive; or placing a hidden ‘secret’ nail though the joint and directly onto the subfloor. For information on how to carry out these methods, please see our installation guides on the product page of your floor.

How long should I acclimatise Solid Wood Flooring for?

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 120 hours (5 days) for a solid wood floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.

When should I sand down a Solid Wood Floor?

We recommend not sanding a solid wood floor until 10-15 years have passed, as any earlier is unnecessary. At this point, you may wish to sand and then refinish the floor to give it a longer lifespan and make it look good as new. It can be sanded and refinished multiple times - check with the manufacturers, but as a rule, solid wood can be sanded down until there is a mm to the tongue and groove. Beyond this, you will only cause damage to the flooring. 18mm or thicker floors - the more common thicknesses we stock - generally allow 8 total sandings before damage occurs.

Engineered Wood Flooring Diagram

Engineered Wood Flooring Questions

Can I put Engineered Wood Flooring in wet rooms?

No. Engineered wood flooring when in contact with large quantities of water can swell and warp, causing irreversible damage to your floor. Pre-finished floors however are able to handle spillages and splashes, but are still not recommended in rooms that are largely wet such as bathrooms. Instead, try our LVT floors or any of our 100% waterproof laminate ranges.

Can I use Engineered Wood Flooring with underfloor heating?

Engineered wood flooring can be used in a room that has underfloor heating. This is because only the surface of the floor is solid wood, and the layers under this are not prone to warping or shrinkage in rooms where temperature and humidity change. They will protect the surface wood from the heating enough to allow use, but we recommend a temperature no higher than 27 degrees celsius.

Does Engineered Wood Flooring scratch easily?

Since we apply multiple protective coats to our engineered wood floors, they are not easily chipped or scratched. This applies to pre-finished floors, but unfinished ones may be finished at home by yourself if you want better scratch-resistance.

Can I order Engineered Wood Flooring samples from here?

You can order as many engineered wood flooring samples as you like. We do this to allow you to get a proper look at and feel of the floor before making a decision. We feel it is not only fair, but essential, for our customers to be satisfied and better able to find their dream floor..

Does your Engineered Wood Flooring come with a warranty?

Each product has a different warranty depending on the type of product, material, thickness and other attributes. The relevant warranty can be found on the product page of each floor.

How do I make sure Engineered Wood Flooring doesn't creak and squeak?

If you wish to avoid annoying creaking sounds, it is important to ensure your subfloor is level before laying the engineered wood on top. Creaking is caused by movement of the boards, so consult your fitter beforehand or ensure any DIY doesn’t miss out this step. If the floor has been installed already, contact us to find out what other options there are.

Should I leave an expansion gap when installing Engineered Wood Flooring?

When installing a engineered wood floor, it is important to leave an expansion gap of 10mm minimum to allow for natural movement and expansion and contraction that occurs with natural floors. Without this gap, the floor would buckle and become uneven, unsightly, and unsuitable for walking on. Expansion gaps can be fully covered and hidden with our skirting boards or beading products, which can be found in our accessories here.

How is an Engineered Wood Floor installed?

Engineered wood floors can be installed with three methods: a floating floor that uses only the tongues and grooves on the planks to keep the floor secure; glueing down with adhesive; or placing a hidden ‘secret’ nail though the joint and directly onto the subfloor. For information on how to carry out these methods, please see our installation guides on the product page of your floor.

How long should I acclimatise Engineered Wood Flooring for?

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 36 hours (1.5 days) for a engineered wood floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.

When should I sand down an Engineered Wood Floor?

We recommend not sanding a engineered wood floor until 10-15 years have passed, as any earlier is unnecessary. At this point, you may wish to sand and then refinish the floor to give it a longer lifespan and make it look good as new. It can be sanded and refinished multiple times - check with the manufacturers, but as a rule a floor can be sanded once per every mm of wear layer. Once the wear layer is gone, you will only cause damage to the flooring.

Laminate Flooring Diagram

Laminate Flooring Questions

Can I put Laminate Flooring in wet rooms?

Laminate flooring can be used in wet rooms such as bathrooms as it is water resistant. However, only some ranges are 100% percent waterproof, so we recommend mopping up spillages as soon as they occur.

Can I use Laminate Flooring with underfloor heating?

Laminate flooring is suitable for underfloor heating, as it does not warp and shrink when exposed to temperature or humidity changes. There is however a recommended maximum underfloor heating temperature of 27 degrees celsius.

Does Laminate Flooring scratch easily?

Laminate flooring is scratch resistant and very durable, so will not scratch easily if you drop something or have pets with sharp claws.

Can I order Laminate Flooring samples from here?

You can order as many laminate flooring samples as you like. We do this to allow you to get a proper look at and feel of the floor before making a decision. We feel it is not only fair, but essential, for our customers to be satisfied and better able to find their dream floor.

Does your Laminate Flooring come with a warranty?

Each product has a different warranty depending on the type of product, material, thickness and other attributes. The relevant warranty can be found on the product page of each floor.

How do I make sure Laminate Flooring doesn't creak and squeak?

If you wish to avoid annoying creaking sounds, it is important to ensure your subfloor is level before laying the laminate flooring on top. Creaking is caused by movement of the boards, so consult your fitter beforehand or ensure any DIY doesn’t miss out this step. If the floor has been installed already, contact us to find out what other options there are.

Should I leave an expansion gap when installing Laminate Flooring?

Although laminate flooring is not as likely to warp or shrink as wood floors, if no damp proof membrane is fitted or if moisture otherwise rises from underneath, buckling may occur. So to avoid this, we still recommend a 10mm expansion gap. Expansion gaps can be fully covered and hidden with our skirting boards or beading products, which can be found in our accessories here.

How is a Laminate Floor installed?

Laminate flooring can be installed with two methods: a floating floor that uses only the tongues and grooves on the planks to keep the floor secure; or by glueing the flooring down with adhesive. For information on how to carry out these methods, please see our installation guides on the product page of your floor.

How long should I acclimatise Laminate Flooring for?

You should acclimatise your laminate flooring for at least 48 hours (2 days) for best results and lowest risk of warping or shrinkage. Do this by storing in the room you will install it in, and lay it flat to avoid causing damage to the flooring. That being said, you can stack packs to save space.

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