FREQUENTLY ASKED QUESTIONS

Owl Thinking

General Questions

No, we do not yet offer a fitting service. We instead recommend you use Checkatrade to find a trusted fitter in your area. Alternatively, if you want to fit the floor yourself, please read the installation guide on the product page of the floor you ordered.

CORONAVIRUS UPDATE

Due to the current situation with COVID-19, we are experiencing delays on all orders. 

Our sample service is still operational, with all free sample deliveries expected to take 7-10 working days. For regular deliveries we are advising 1-2 weeks. We ask that drivers and customers keep contact to a minimum and respect the distance measures we have been advised to practise.

We thank you for your understanding.

You can read our full COVID-19 notice here

 

Our standard delivery time for Ireland is 5-7 days, as speedy deliveries are one of our priorities - we know how annoying it is to wait weeks for your items. However, if you would prefer a specific date further down the line, talk to our friendly team so we can hold the goods in our warehouse and arrange this for you.

Solid Wood Flooring Diagram

Solid Wood Flooring Questions

No. Solid wood flooring when in contact with large quantities of water can swell and warp, causing irreversible damage to your floor. Pre-finished floors however are able to handle spillages and splashes, but are still not recommended in rooms that are largely wet such as bathrooms. Instead, try our LVT floors or any of our 100% waterproof laminate ranges.

Unfortunately, solid wood flooring cannot be used in a room that has underfloor heating. This is because the temperature change will cause the wood to shrink, warp and become damaged.

Since we apply multiple protective coats to our solid wood floors, they are not easily chipped or scratched. This applies to pre-finished floors, but unfinished ones may be finished at home by yourself if you want better scratch-resistance.

You can order as many solid wood flooring samples as you like. We do this to allow you to get a proper look at and feel of the floor before making a decision. We feel it is not only fair, but essential, for our customers to be satisfied and better able to find their dream floor.

Each product has a different warranty depending on the type of product, material, thickness and other attributes. The relevant warranty can be found on the product page of each floor.

If you wish to avoid annoying creaking sounds, it is important to ensure your subfloor is level before laying the solid wood on top. Creaking is caused by movement of the boards, so consult your fitter beforehand or ensure any DIY doesn’t miss out this step. If the floor has been installed already, contact us to find out what other options there are.

When installing a solid wood floor, it is important to leave an expansion gap of 10mm minimum to allow for natural movement and expansion and contraction that occurs with natural floors. Without this gap, the floor would buckle and become uneven, unsightly, and unsuitable for walking on. Expansion gaps can be fully covered and hidden with our skirting boards or beading products, which can be found in our accessories here.

Solid wood floors can be installed with three methods: a floating floor that uses only the tongues and grooves on the planks to keep the floor secure; glueing down with adhesive; or placing a hidden ‘secret’ nail though the joint and directly onto the subfloor. For information on how to carry out these methods, please see our installation guides on the product page of your floor.

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 120 hours (5 days) for a solid wood floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.

We recommend not sanding a solid wood floor until 10-15 years have passed, as any earlier is unnecessary. At this point, you may wish to sand and then refinish the floor to give it a longer lifespan and make it look good as new. It can be sanded and refinished multiple times - check with the manufacturers, but as a rule, solid wood can be sanded down until there is a mm to the tongue and groove. Beyond this, you will only cause damage to the flooring. 18mm or thicker floors - the more common thicknesses we stock - generally allow 8 total sandings before damage occurs.

Engineered Wood Flooring Diagram

Engineered Wood Flooring Questions

No. Engineered wood flooring when in contact with large quantities of water can swell and warp, causing irreversible damage to your floor. Pre-finished floors however are able to handle spillages and splashes, but are still not recommended in rooms that are largely wet such as bathrooms. Instead, try our LVT floors or any of our 100% waterproof laminate ranges.

Engineered wood flooring can be used in a room that has underfloor heating. This is because only the surface of the floor is solid wood, and the layers under this are not prone to warping or shrinkage in rooms where temperature and humidity change. They will protect the surface wood from the heating enough to allow use, but we recommend a temperature no higher than 27 degrees celsius.

Since we apply multiple protective coats to our engineered wood floors, they are not easily chipped or scratched. This applies to pre-finished floors, but unfinished ones may be finished at home by yourself if you want better scratch-resistance.

You can order as many engineered wood flooring samples as you like. We do this to allow you to get a proper look at and feel of the floor before making a decision. We feel it is not only fair, but essential, for our customers to be satisfied and better able to find their dream floor..

Each product has a different warranty depending on the type of product, material, thickness and other attributes. The relevant warranty can be found on the product page of each floor.

If you wish to avoid annoying creaking sounds, it is important to ensure your subfloor is level before laying the engineered wood on top. Creaking is caused by movement of the boards, so consult your fitter beforehand or ensure any DIY doesn’t miss out this step. If the floor has been installed already, contact us to find out what other options there are.

When installing a engineered wood floor, it is important to leave an expansion gap of 10mm minimum to allow for natural movement and expansion and contraction that occurs with natural floors. Without this gap, the floor would buckle and become uneven, unsightly, and unsuitable for walking on. Expansion gaps can be fully covered and hidden with our skirting boards or beading products, which can be found in our accessories here.

Engineered wood floors can be installed with three methods: a floating floor that uses only the tongues and grooves on the planks to keep the floor secure; glueing down with adhesive; or placing a hidden ‘secret’ nail though the joint and directly onto the subfloor. For information on how to carry out these methods, please see our installation guides on the product page of your floor.

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 36 hours (1.5 days) for a engineered wood floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.

We recommend not sanding a engineered wood floor until 10-15 years have passed, as any earlier is unnecessary. At this point, you may wish to sand and then refinish the floor to give it a longer lifespan and make it look good as new. It can be sanded and refinished multiple times - check with the manufacturers, but as a rule a floor can be sanded once per every mm of wear layer. Once the wear layer is gone, you will only cause damage to the flooring.

Laminate Flooring Diagram

Laminate Flooring Questions

Laminate flooring can be used in wet rooms such as bathrooms as it is water resistant. However, only some ranges are 100% percent waterproof, so we recommend mopping up spillages as soon as they occur.

Laminate flooring is suitable for underfloor heating, as it does not warp and shrink when exposed to temperature or humidity changes. There is however a recommended maximum underfloor heating temperature of 27 degrees celsius.

Laminate flooring is scratch resistant and very durable, so will not scratch easily if you drop something or have pets with sharp claws.

You can order as many laminate flooring samples as you like. We do this to allow you to get a proper look at and feel of the floor before making a decision. We feel it is not only fair, but essential, for our customers to be satisfied and better able to find their dream floor.

Each product has a different warranty depending on the type of product, material, thickness and other attributes. The relevant warranty can be found on the product page of each floor.

If you wish to avoid annoying creaking sounds, it is important to ensure your subfloor is level before laying the laminate flooring on top. Creaking is caused by movement of the boards, so consult your fitter beforehand or ensure any DIY doesn’t miss out this step. If the floor has been installed already, contact us to find out what other options there are.

Although laminate flooring is not as likely to warp or shrink as wood floors, if no damp proof membrane is fitted or if moisture otherwise rises from underneath, buckling may occur. So to avoid this, we still recommend a 10mm expansion gap. Expansion gaps can be fully covered and hidden with our skirting boards or beading products, which can be found in our accessories here.

Laminate flooring can be installed with two methods: a floating floor that uses only the tongues and grooves on the planks to keep the floor secure; or by glueing the flooring down with adhesive. For information on how to carry out these methods, please see our installation guides on the product page of your floor.

You should acclimatise your laminate flooring for at least 48 hours (2 days) for best results and lowest risk of warping or shrinkage. Do this by storing in the room you will install it in, and lay it flat to avoid causing damage to the flooring. That being said, you can stack packs to save space.

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